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FAQs & Help

For any enquiries related to products or online orders, please contact us via email at assistance@iv74com. Please note we are available Monday-Friday from 9AM-6PM.

Product Information

Which 474 products are available for purchase on iv74.com?

474 products available for purchase online include hats, T-shirts, accessories. Products on our website are subject to availability.

How many units of each product may I purchase on iv74.com?

You may purchase as many items per style depending on the availability. For corporate sales, please email assistance@iv74.com or contact-us

What should I do if an item I want is unavailable?

For enquiries on items that are unavailable online, please email us at assistance@iv74.com or contact-us. Our Client Assistants are available Monday through Friday, between 9 AM and 6 PM, and Saturday between 9 AM and 5 PM.

How do I know my size?

Please visit our size guides from the link on the product pages for sizing information.

How do I know if a product I have is authentic?

If the product has been purchased on www.iv74.com or in our Pop Up Stores it is guaranteed to be authentic.

Payment

Which payment methods do you accept?

474 accepts the following forms of payment for online purchases:

  – Visa;
– MasterCard;
– American Express;
– Paypal;

Please note that your billing address must match the address on your credit card statement. At this time we do not accept gift cards but we have this on our roadmap.

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please email us at assistance@iv74.com or contact-us.

Is VAT included in the final price and how do I claim vat back?

All prices include VAT. At this time we are unable to provide a tax-back service for any of our online customers.

Shipping

Where does iv74.com ship to?

474 ship to the following regions:

United Kingdom
Europe
Africa

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Which shipping options are available and what are the shipping fees?

We offer standard shipping with all orders (except for those delivered with the Saturday delivery option). We also offer next day delivery option for orders placed before 2.30PM Monday – Friday. From the moment the order leaves our warehouse, we deliver in 3-5 business days. All orders are processed Monday through Saturday (Saturday only where the service is available and has been selected), excluding Sunday and holidays. 474 cannot be held responsible for unanticipated delivery delays beyond its control.

Standard Delivery

  • Delivery cost – £4.99 (Free – spend over £100)
  • Delivery is Monday to Friday

Next-Day Delivery

  • Delivery cost – £6.99
  • Delivery is Monday to Friday
  • Orders must be placed before 2.30PM on the day.
  • All orders placed after 2.30PM on Friday will be delivered on the Monday.

Delivery

Is a signature required upon delivery of my order?

For security reasons, for all purchases made on iv74.com the signature of the client (or of an adult nominated representative) . All orders are delivered by our registered courier. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to IV.VII.IV. IV.VII.IV will try to contact the client and to re-ship the package. In case of failure to deliver the package, IV.VII.IV will cancel the order and reimburse the client.

How can I track my order?

IV.VII.IV will send you e-mails during the order process to keep you informed of the status of your purchase. You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment.

When can I expect delivery of my order?

To estimate the total delivery time for immediately available items, please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery. To estimate the total delivery time for pre-ordered items, please refer to your order confirmation e-mail for your estimated shipping dates. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

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